Community association management is a unique service because it encompasses many different specialties. Not everyone can be an expert at everything, and at First Community Management we believe our success is due to our structured management model, which provides three levels of support for each community we manage. We build a team for each client, comprised of a homeowner service member, a licensed community association manager and an executive staff member. This allows us to provide effective, individualized and professional services.
What are some important qualities that your Board of Directors would like to see in a management company? Our strengths at First Community include customer service, communication and accountability. A dedicated homeowner service member is available throughout the day to immediately address routine homeowner questions and requests for information. This allows our managers to work directly with Board Members and service providers on the more important aspects of managing your Association.
Our managers follow procedures that allow them to be proactive in an industry that is often reactive. Annual management plans and monthly inspection reports ensure the Board of Directors and the Community Association Manager are “on the same page” with management of the property. There is no guessing game about what our managers are accomplishing, and we use multiple tools to communicate that information to the Board.
The executive staff member assigned to your account provides an extra level of support and oversight of the affairs of your Association. Our executives are association managers with over 10 years’ experience in the industry.
Contact us today to request a proposal that will include sample reports for you to review and screenshots showing the benefits of our web-based management and accounting software.