Our Mission Statement
To help our client maintain, protect and preserve the values of homeowner’s assets. It is our mission to deliver the highest quality services for the least possible cost for our associations. We deal in solutions and develop relationships.
The “Masters” was formed in early 2002 largely as a result of my former partner and I having served as Presidents of our respective HOA’S. The frustrations of poor response to Board and homeowner phone calls, inadequate maintenance contractors and untimely, often inaccurate financial documents led us to believe we could use our HOA and business experiences to offer a better approach to Association Management.
You will always reach one of our staff members by office phone during our regular office hours. More importantly, the General Manager is available 24 hours a day for emergencies. Each of our staff has at least a Community Manager Certificate.
Our primary goals have been current, easy to read and accurate financial documents available at any time and superior customer services to our clients. Our growth and client retention indicates we have developed the correct model for this business.
Our fee structure is simple since, as former Board Members, we found it very difficult to develop an annual budget and to maintain it due to the myriad of “extras” charged by our management company at that time. Please note that we have proposed both a per home cost and an “All Inclusive” fee structure that allows the Board to have a straight line expense every month, thereby making the budget process and tracking very simple.
Because we dealt with these frustrations and many others while trying to operate our own Communities, we formed The Masters so that other Board Members wouldn’t have to. This is why The Masters Association Management exists today.
What Sets Us Apart From The Rest
- No voice mail, we answer all calls
- No Assistants, Managers take all incoming calls
- Low association to manager ratio – managers average 5 communities each
- All inclusive management agreements
- On call 24 hours a day, 7 days a week, talk to a live person
- Over half of our communities have been with us for 7+ years
- 95% of our communities come to us by referral
- Fantastic, hardworking employees with great attitudes