All reputable HOA management companies provide similar services. However, there are significant differences in work style, focus and business approach. Some companies work best with newly built HOA’s, some work better with established communities. Most smaller companies excel at client service. Large, corporate style entities are great for very large communities.
What sets a company apart is the ‘fit’ with the client. A good fit helps the Board, owners and manager work together to achieve the association’s goals with a minimum of distractions.
Finding a company that ‘fits’ your needs is critical. And it can be time consuming. It is easy to waste time with a company that won’t meet your needs. Better to eliminate poor candidates at the onset.
Consider the approach below. It may help you quickly eliminate poor candidates
Ask around. See if they manage other communities nearby. If so, what is their opinion?
Look at their website. If you like what you see, and you sense a possible match, call them. Ask to speak with the president or owner, not a sales person. If it is hard to get through, or you do not receive a prompt call back, consider that a message – they may be too large or too busy
to provide the level of customer service you want.
When you do get through, ask initial questions such as:
- What experience do you have with our type, age, size, etc. of association?
- Do you add-on fees or receive compensation of any kind from independent contractors (pool, landscape, plumbing, etc.) working on site?
- Do you use a call center, or can we call the manager directly?
- What 24/7 emergency response do you provide?
- Who would you assign as our manager? Why? Experience? How long in your employ?
- Can I talk to existing clients?
If you sense a possible fit:
Ask for a high-level summary of services and qualifications. (If you only receive boiler plate response and nothing that shows real effort to learn about your needs, think twice).
If you get this far, and have determined that the company is a possible fit:
- Invite them to visit with a Board member and tour your association.
- Request a detailed, customized proposal that shows they understand your needs.
- Invite them to appear before the Board – and ask the hard questions.
If you would like to know more about us (and perhaps obtain an initial, high level estimate of what our services may cost your association), please visit our website, or call our founder, Patrick Nolan at his direct phone number below.