Spring is here and it’s the perfect time to remodel or make any of those repairs you had to hold off on during the winter months. While most spring exterior renovations are necessary, whether for safety reasons or just to maintain the quality of your property, there is one common concern we often hear from property managers: Will construction work disrupt my tenants?
Yes, hammering and other noisy construction tools will disrupt your tenants. Yes, your tenants would be mad if woken up by loud, inconsiderate workers. Yes, they’ll be irritated to see debris or garbage around their property. And yes, it is your responsibility as a property manager to maintain the value of the property and to provide a peaceful living space for the tenants who are currently paying rent. Sounds overwhelming? Don’t worry. There are several ways to work around these concerns and it all starts with the bidding process.
7. Know which documents to request during bidding
Ask bidders for a clear critical path and an accurate estimate. Both of these documents should give you a good feel for their level of professionalism, as well as their timeline and pricing.
6. Verify those estimates
Order a third party estimate or takeoff report to verify the data bidders are presenting to you. Takeoff reports include all measurement data a contractor would use to order materials and put together your estimate.
5. Ask for references to choose the right contractor
Bidders should be able to supply you with a list of satisfied customers who’d be happy to talk to you about the company. Ask the questions you can’t ask the contractor, such as: Are their workers respectful? Do they clean up after themselves? Did they care about your concerns? Did they follow up with you after the project was completed?
4. Work with contractor on scheduling
Make sure the contractor is willing to work around a normal workday schedule, say 9am to 5pm. This way they can operate the noisy equipment while most of your tenants are at work.
3. Be a stickler about safety
If workers are very obviously disregarding safety rules or putting themselves at risk, your tenants may notice. An injury is also an easy way to draw negative attention to the project. Your goal is to have construction remain as unnoticed as possible.
2. Help keep the site clean
Your tenants will not be happy to see shingles scattered around their yard or to get a loose roofing nail stuck in their tire! Make sure the project manager knows how serious you are about site cleanliness and that you want the site cleaned up immediately following project completion. You can also place garbage bins with lids around the site so that workers have a place to throw away personal garbage like cigarette butts and gum wrappers.
1. Communicate with tenants
Regular communication and updates are key to keeping your tenants at ease about construction. You could send newsletters or emails updating them on the project. You could even use your website to keep tenants updated on what to expect for the next few days. Bulletin boards are also a great place to post information.
By verifying data, doing your research, and properly managing communication between you and the contractor as well as you and your tenants, you’ll get the highest quality work, the most respectful workers and the highest satisfaction from your tenants.
By: Jerod Raisch, Owner of Metro Construction