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How to Handle the Biggest Condo Gym Complaints

One of the most popular condo amenities is a gym. And residents are often looking for more than just a simply gym; they want a spacious area that is well-equipped and maintained. Within the last decade or so, it’s become more important to residents that they have access to a high-quality exercise room or gym as health consciousness has increased. Community members appreciate not having to spend extra money for a membership or traveling to a gym for a workout.

Despite condo developers making gyms more of a priority, managers still receive a lot of complaints about the quality of equipment, the size, and hours of the facilities. Here are some of the most common complaints that condo association management receive about their community’s gyms:

Limited Hours

Many condo gyms are open sometime between the hours of 6 a.m. and 11 p.m. Even though this seems like a lot, a lot of the time they are very crowded.

So, residents often complain hour restrictions and think that the gyms should be open 24 hours.

The problem can be that condo residents living near the gym may experience noise disturbances at late hours. What the community should do is look at solutions for noise reduction and sound-proof the gym.

Limited Equipment

One of the biggest complaints is about overcrowding and therefore not enough equipment available. Because the busiest time is 6 a.m. to 11 a.m. or 4 p.m. to 9 p.m., it doesn’t leave much time for those wanting to fit in a workout before or after work if all of the equipment is in use. No one wants to wait 10 minutes or more to use a machine.

It’s hard to dedicate enough room for a gym when there are a lot of users, but it’s worth considering if that’s an option. If anything, take some time to invest in planning for a larger gym area. Just be sure to calculate the amount of units in your building when planning the square footage and amount of equipment that would be sufficient.

Poor Management

It’s not hard to figure out why residents expect exercise rooms and gyms that are well-maintained. The problem is that constant use of the facilities can make upkeep of equipment difficult.

But you want to make sure that the space is clean overall and machine are maintained and usable. Some of the most common complaints include bad smells and poor ventilation.

Make sure the foundation of your gym is high-quality, durable, and modern equipment. The machines should also be easy to use for all types of residents. And make sure your property management has regular schedules to check for lighting, ventilation, and that the space is always clean. Also, leave cleaning supplies and sanitization stations so residents can help with the upkeep.

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