pH Pool Management was acquired by Shan Rumfelt in 2001 after gaining nine years experience in the Charlotte pool management industry. The founding principle was to build a stable pool management company that could offer a complete suite of services that meet the individual needs of each customer.
At pH Pool Management, we do not believe that there is a single approach that fits every customer, so we do not offer the “cookie cutter” approach of Pool Management to our customers. We take the time to get to know every customer, building maintenance and management strategy that supports long term success and provides total customer satisfaction. This strategy has been a proven success since 2001 with a yearly retention rate of 94%.
In addition to the high customer retention rate, pH Pool Management boasts an employee return rate that is consistently 85% in a business that relies on seasonal employees. These high return rates are the result of a secure infrastructure and experienced support staff. With over 50 years of combined pool management experience, all in the Charlotte market, our executive team is second to none.
pH Pool Management is committed to maintaining customer satisfaction, trust and integrity by delivering quality services and products that conform to industry best practices and continuous process improvement.