Our goal? To redefine community management and to provide a transparent representation of all transactions occurring in your community. And, at the same time, generate a sense of personal connection and dedication to solving community members’ concerns or issues. As our clients ask for more and more enhancements on our existing systems, we believe our in-house programmers can generate the kind of reports that can assist in managing your community membership in a positive and timely manner. And that’s what we call the Metropolis Difference. From discussing payment arrangements with homeowners, to ensuring contractors are paid on a timely basis, we believe our innovations would assist in the management of your community.
Metropolis is the only Management Agent who has the Request For Action Tracking System©. Our unique, proprietary management software allows for the tracking of all incoming and outgoing correspondence, emails, downloads, recordings of phone calls or text translation and photos. We can even attach video or voice documentation! And, once an action is assigned an RFA, or Request for Action, it’s easy to keep track of its status by both the Management Agent and the Board of Directors. If you have ever felt like you are spending more time managing the actions of the management agent than the community, the Request for Action Tracking System© just might be something to check out… and now with MetMail, it’s even better! We’ve added a questionnaire at the end of each request so I can determine how efficiently my team has handled a community member’s request.
Our clients love our Fastrac phone system! Why not try calling and testing it out. It’s available by calling 301-825-8881. Just listen to the prompts and you will discover why clients love Fastrac. Imagine homeowners calling our office and being able to leave messages that are automatically transcribed utilizing VOIP technology. The messages are immediately forwarded to the Community Counselor and Community Relations Specialist and, should the Board of Directors choose, a copy of the message can be forwarded to their review. How many times have complaints been lodged stating that management isn’t returning calls? Now, with our technology, we can provide the data necessary to validate processes. It’s all part of the new transparency policy that we have implemented using technology and personal interaction. You can even use Fastrac online on our webpage,
We also invite you to check out our webpage, www.wearemetropolis.com. As you will see, we are combining the efficiency of technology with personal involvement. Imagine home owners posting pictures on your own We Are Metropolis Virtual Wall. It’s a way to combine the community and demonstrate pride of ownership.