Founded in 2008 and headquartered in Lehi, Utah, Property Management, Inc. is a rapidly growing franchisor that provides expert property management service and solutions across four (4) pillars: residential, commercial, association, and vacation rental management. These four pillars of real estate management provide owners with service options that build value and are unmatched in the industry. There are over 200 offices across 40 states and Puerto Rico which manage over 13,000 properties. The PMI Columbus Metro office opened in 2011 and holds the exclusive rights to service the following Ohio counties: Franklin, Delaware, Licking, Fairfield, Pickaway, Madison, & Union.
At PMI we have transitioned over 500 communities to our company. We understand the pain board members face when changing management. From financial documents to association funds, we facilitate a transparent transition so we can get you set up without missing a beat. Part of this process includes sending out an Introductory Welcome Packet to all owners within the association to keep them informed of the change in management. We have found that this leads to an even smoother transition as we keep your homeowners informed.
Proper communication and transparency is key to running an association well. On a monthly basis there are many tasks that need to be performed by both the management firm and the board of directors; financial management, compliance inspections, board meetings, works order, etc.. By providing the board with insight into financial details and handling oversight of community issues you can return to living IN the community, not FOR the community. We are here to support you in the day-to-day tasks that you would otherwise be in charge off. Here is an example of a Monthly Management Report that you can expect to receive from PMI on the 15th of every month.
One of the greatest things we have learned as a management company is that keeping a healthy relationship with the board (and the association) starts with good communication. One thing we have done to enhance our communication and, ultimately, our relationship, with you as our client is to send an anonymous Board Member Survey to each board member and a separate one to each homeowner, Homeowner Survey. The purpose of this survey is to keep in touch with our clients and make sure they are satisfied with our services. We know that homeowner satisfaction is a part of YOUR satisfaction, so we like to get their input as well.
Part of the review is to follow up with the items found in the survey and make sure that the board and PMI are on the same page. We also like to have an Annual Review meeting where we can review the contract, discuss outstanding items, review completed tasks and make sure that your satisfaction with our commitment to you is being met. Transition is hard for both the management company and the board. As we continue to hold these review meetings, we have found that our clients maintain their business with us saving them time, money, stress, and the effort of having to switch management companies.