Where to File a Complaint Against Florida HOAs

Question:

October 2021 my HOA hired a maintenance company. Prior to this company, I have been advised of any missing HOA payments. We have two HOA’s , one didn’t transition over. The one which transitioned said I was missing one payment. I contacted the HOA and no one got back to me on which month may have been missed. I checked with the other and they told me, no missing months. Since I pay both at the same time, I requested multiple times which month was missing. No results from HOA or new maintenance company and I started accruing late fees. I was loosing sleep and Anxious due to this. So just to clear it up I sent the money for piece of mind. Now months later, I accrued another late charge for July. My bank online payment system was used with a request for July to be delivered 7/1/2022.
I sent proof to the maintenance company multiple times and they claim it was received on 7/14 and the late fee remains.
Which government agency can I contact to resolve this. It’s not so much the amount it’s only $10 now. It’s the fear they can keep charging me over and over again. One neighbor told us they charged him for submitting the payment early.
Thank you for any help.

– Rosemary

 

Answer:

Hi Rosemary,

For condominiums, you can file a complaint with the Office of the Condominium Ombudsman. Here is a copy of their comprehensive instructions for filing a complaint against condominium associations or managers. You may also call or e-mail your questions concerning your condominium to the Ombudsman at ombudsman@myfloridalicense.com. If that doesn’t work out or if you don’t live in a condo community, then you may want to seek further advice from a lawyer.

Disclaimer: We are not lawyers. The information provided on this website does not constitute legal advice.

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