Given the many benefits of community property management, it’s always a complex decision to fire community property managers. When it comes to HOA property management, however, it’s best to stick to standards. When you encounter these warning signs, then perhaps it’s time to ask the big question.
Should You Change Our Community Property Management Company?
Homeowners associations are an integral part of maintaining your residential community. HOAs enhance life in the community in various ways. They make sure that all essential finances are taken care of.
They also ensure that the community hires the best contractors to keep the neighborhoods in order. HOA management also ensures that the streets and community areas are safe and secure for all home or condo owners.
HOAs are also generally run by local residents within the community. Often, HOA staff are volunteers who wish to maintain a good standard of living for their families and neighbors.
Usually, they also do this at the cost of their own time. Volunteering time to help maintain their residential communities can often have some harsh implications for their family and home lives.
Thus, it is not easy for most HOA workers to juggle their time. They have to balance raising their family and having to commit their spare time to run their residential community.
What Community Property Management Experts Offer
Community property managers are able to take much of the strain of running an HOA from the residents and voluntary staff.
Due to HOA staff having separate careers and lives away from running the homeowners association, community property managers are often employed to assist as a backup.
Community property management companies also assist HOAs in numerous ways. Primarily, HOAs turn to experienced community property management companies to help handle the day to day running of a residential community.
Community property management companies also offer help with hiring the right service vendors. Thus, they help to ensure common residential areas, such as tennis courts and gardens, are safe and well kept.
Why You Need Community Property Managers
They can also assist the HOA in finding other external contractors to ensure that the needs of the residents are met. Additionally, community property management companies can help HOAs with the collection of regular fees and assessments. These fees that the residents pay mainly go towards maintaining the community.
This specific function alone can already help alleviate a lot of stress from HOA workers. They do not have to risk upsetting their neighbors by asking directly for fees and dues to be paid.
Good community property management companies also offer training and seminars for the HOA board and its members. They also provide education about maintaining the residential areas and offer guidance on how to run an effective homeowners association. They can also help answer the questions HOAs have about the bylaws and local regulations that affect them.
Heed These Warning Signs
A community property manager is an agent that works on behalf of the HOA board. The same goes for the community management company that works for you, as well.
So whatever they do, they need to do so in a matter that represents you well. More importantly, you need to make sure that they are working in your best interests.
How do you know when your community property manager is becoming a liability? Make sure you don’t miss any of these warning signs. You always have the option to fire community managers or address the issue in some other way. Whichever the case, swift action is a must if you see any of the following.
1. Does Not Comply With Management Agreement
There are many reasons why a property manager may fail to comply with the management agreement. Whatever the reason is, it’s best for you as part of the HOA board to address them immediately.
Noncompliance can range from simple shortfalls. Like a time you asked for three bids for a major project, but the manager only provides two. In the worst case, the property manager may even stop performing tasks entirely.
2. Unbecoming Behavior or Outright Disrespect
Your HOA board pays for the community property management service you hired. Thus, it does not need to be said that you have a right to excellent service. There is simply no reason for your association, or any of its members, to tolerate rude property managers. They need to conduct themselves with the utmost professionalism if they are to represent your board.
Not all property managers have a perfect manner of dealing with people. Nonetheless, they need to know how to be professional, even when met with difficult residents. If your manager is unqualified in this regard, perhaps it’s time to make a switch.
3. Lack of Communication
Your HOA board should be able to reach its community property manager when appropriate. If your manager is slow in responding to emails, or even in answering phone calls, then perhaps it’s time to have someone more active.
Your HOA board is practically overpaying a manager when you can’t get them to do a task. Some HOA boards may simply give up and try to handle things on their own. Your residents deserve better, and you can make that change happen.
4. Receiving Fees or Kickbacks From Vendors
There is no reasonable explanation for a third party HOA management company to receive fees from vendors. First, you are already paying them for their services. Second, those kickbacks are already a form of conflict of interest. Thus, they are no longer in a good position to serve in the best interests of your community.
Third, and perhaps worse, those fees are indirectly being passed on to you. So you are paying your vendors more, and your residents are paying higher assessments – all to line the pockets of your community property manager. If you suspect that this is happening, don’t hesitate to resort to legal action.
Find a Community Property Management Company You Can Trust
If you need to switch to a different community property management company, make sure to find one you can rely on. We have a national directory of trusted HOA service providers you can look at.
- 5 Common Communication Problems In HOAs Without A Manager
- How To Select Property Management
- How Much Is The Typical HOA Management Fee?